Privacy Policy
This Privacy Policy explains how Verba House processes personal data when you visit the website, make an inquiry, enrol in a course, or take part in our small-group language courses and related online services.
Data We Collect
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment and payment records, attendance and progress notes, communication content, and technical data such as device and usage information when you use the website or online lesson tools. Where needed for course administration, we may also process information you provide about your learning goals, availability, and group placement needs.
Sources of Data
We collect personal data from forms, messages, booking requests, online consultations, lesson participation, and payment-related interactions. We may also receive information from devices and service providers that support website operation, scheduling, communications, and online lessons. In some cases, data is created internally through screening, placement, attendance tracking, and progress review.
Cookie Types
The website may use essential cookies to support security and core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent. Where required, non-essential cookies are used only with the appropriate consent or other lawful basis.
Cookie Control
You may limit or delete cookies through your browser settings. If the website provides a cookie preference tool, you may use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be fully disabled without affecting the service.
Depending on your location and the applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also have the right to receive certain information in a structured format and to lodge a complaint with a supervisory authority where applicable.
To exercise a privacy right, please submit a clear request using the contact details in this policy and describe the data or action you are asking about. We may request additional information to verify your identity and to locate the relevant records. We will review the request and respond within the time required by applicable law.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including course administration, accounting, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymise it, or otherwise secure it so that it is no longer used in identifiable form.
We may update this Privacy Policy from time to time to reflect changes in our services, processing activities, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated. We recommend checking the policy periodically for the current version.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and purpose limitation, and we use appropriate safeguards for the information we handle.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent at any time for future processing. You may also raise a complaint with the competent supervisory authority.
How We Use Data
We use personal data to respond to course inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare progress reviews, process payments, maintain records, communicate with learners, operate the website, and meet legal and accounting obligations. We may also use limited technical data to secure the service and improve basic functionality.
Service Providers
We may share personal data with service providers that help us operate the website, manage bookings, process payments, support communications, host online lessons, or maintain records. These parties act on our instructions where applicable and are expected to use the data only for the services they provide to us. We do not sell personal data.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information where disclosure is necessary to prevent fraud, misuse, or security incidents.
Contact Details
Contact PageUse the contact details below for privacy questions, rights requests, or policy-related correspondence.